Delivery & Returns

We aim to make delivery and returns as efficient and straightforward as possible – so you can focus on growing, not chasing parcels.

Delivery

We aim to despatch all orders promptly, subject to stock availability. If we’re ever unable to supply your goods straight away, we’ll inform you of the expected lead time and give you the option to backorder or cancel.

Carriage is charged at cost and will vary depending on the size of your order and the delivery location. We'll always confirm carriage charges at the time of order.

Goods are delivered by a trusted network of third-party hauliers and couriers. While we always work to meet agreed delivery dates, we can't accept liability for delays caused by carriers.

We aim to deliver products in full carton or pallet quantities where applicable. If you have any specific requirements for how your goods are packed or delivered, please let us know at the time of ordering.

Same Day Local Delivery

Need it in a hurry? We offer same day van delivery within our local area for just £19.99. If you're a little further out but need something urgently, give us a call—we’ll always do our best to make it happen.

Next Working Day Delivery as Standard

We know time matters in horticulture, which is why we aim to despatch all orders the same working day, using a reliable next working day delivery service as standard. 

Fast, efficient, and dependable—our logistics are built around keeping you growing without delay. And with some of the most competitive delivery rates in the industry, you get great service without the premium price tag.

Parcel Deliveries: £14.99
Local Van Deliveries: £19.99
Pallet Charge: £49.50
FREE Delivery: *Orders over £250+

*Parcel deliveries only. Pallet delivery charges still apply.
A regional surcharge may apply to certain areas of the UK.*

FREE Same Day Collection

You can collect your order from our centrally located warehouse – simply place your order by 12pm and we’ll have it ready for collection the same day!

Returns

We hope everything arrives just as it should—but if there’s an issue with your order, we’re here to help. Please contact us directly for a returns reference before sending anything back.


You can get your returns number by emailing returns@creationhorticulture.co.uk or calling us on 01889 579444. We’ll guide you through the process from there.

When returning items, please ensure they’re in their original packaging with all components included. Don’t forget to include a brief description of the issue and your contact details. If we can’t replace the item, we’ll issue a credit to your account.

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Technical Support from Growers

Speak with experienced horticultural professionals who understand your crops, cycles and commercial challenges. We're here to help your business grow.

Trade-Focused Product Range

From crop protection to nursery automation, we stock the professional-grade supplies serious growers and garden retailers depend on.

Flexible, Reliable , Independent

Creation Horticulture combines wholesaler scale with small-team service. We adapt to your needs with tailored support and responsive fulfilment.